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Business Systems Administrator

Working with the Business Systems Manager in the development and upgrading of Business systems. Providing assistance to the IT support function in the delivery of IT projects and initiatives and providing data analysis to the Finance Manager, Managing Director and to the wider business.



· Analysis of data, processes and procedures and solving problems.

· Systems improvements: recommending options, developing proposals and implementing solutions.

· System administration: Support the Business Systems Manager with the maintenance of systems ensuring integrity of data held, optimising data storage space and managing user access rights.

· Support the Business Systems Manager with the integration of ERP and CRM with other systems in the business (UK and subsidiaries) e.g. website, Focus, etc.

· Co-ordinating systems projects and ensuring completion on time and within budget.

· Ensure all processes and procedures relating to the Company’s systems meet the needs of the business, are documented, up to date and are adhered to.

· Assist in planning and implementation of systems upgrades, including hardware sourcing and procurement.

· Provide support to the Operations Department re key ERP functionality, such as Bill of Material administration.

· Develop training documents and sessions to aid business users, to ensure systems are used effectively and appropriately throughout the business group. Ensuring documents are updated as systems developed and upgraded.

· Dealing with day to day issues with CRM/ERP systems

· Working closely with IT Support to deliver a “best in class” IT solution for the business

· Meet requirements for data requests and reports from the business and include development of suitable Excel spreadsheets and other methods to aid analysis and review. Focus to be on developing users Excel skills.

· Trouble shooting more complex IT helpdesk issues alongside IT team.

· Analysing trends in IT issues and making recommendations for improvements

· 1-3 years experience in a Systems Application delivery role or Graduate with a focus on developing a career in a systems environment.

· Proficient in the use of Microsoft Excel with experience in Excel modelling.

· Experience of working in a SME, manufacturing environment would be an advantage.

· Technical understanding of the Systems business process and technical landscape

· Proficient business analysis and project management skills

· Suitable qualifications in Information Technology or Graduate with equivalent experience

· Good interpersonal skills and the confidence to communicate at all levels of the business.

· Strong troubleshooting skills

· IT Support Experience would also be an advantage

· Experience of SQL, SSRS and C# coding an advantage