The app won’t scan the ART Mat correctly, what do I do?
If the mat is not being recognised by your device camera, we recommend trying the following troubleshooting points:
- Ensure that the mat is on a flat surface in a well-lit place, we would recommend a consistent light source as opposed to natural light
- Remove anything from the surface of the mat that is not the model, check the mat is clean and the pattern is not obstructed by any marks, ensure the trainer is positioned within the designated box
- When scanning the mat with your device’s camera, hold steady for at least 10 seconds
- If the above points do not resolve the issue, fully close the app and restart it
- If problems persist, please contact customer services or your local sales representative
Which Lumbar Puncture Trainers work with the new ART Mats?
You can use the following trainers with the ART Mats:
Note: Suprapubic procedures and anatomy can be found within the Female model section of the app.
I’ve scanned the Lumbar Puncture trainer on the mat, but the digital overlay isn’t in the correct place – what do I do?
You can easily re-scan your task trainer and mat in the app to realign the model and overlay.
Check the ART User Guide for the correct way to position the model, this is within the marked section of the mat. Position your device so that the mat and model are set up clearly in frame, with no obstructions.
For a successful screen capture, we recommend that you hold the tablet as steady as possible with the product within the screen’s boundaries for around 10 seconds, until the augmented reality anatomy diagram appears over your screen image.
Are there specific mobiles devices that we will be able to use the Limbs & Things ART App on?
The Limbs & Things ART App is available to download for free on the App Store or Google Play, and is compatible with iOS and Android systems. Check the Download tab for specifications and links to the app stores with detailed product lists.
Note: Though you can access the features through a smartphone, we would recommend the use of a tablet to get the best experience.
Can we have more than one student studying with the lumbar and epidural trainer and ART Mat?
Yes, the AR simulator can be used by multiple trainees at one time.
Each trainee would need a compatible smart device with the ART App download. When you’ve set up the trainer, it can be scanned by devices from multiple angles, allowing them to join sessions at any time.
Once scanned, students will be able to move around the product to examine the anatomy at any angle, however, to get the best view of the cross sections, the user would need to be positioned towards the left hand side of the mat.
Note: The initial scan to connect the AR environment with the trainer requires the device to be able to see the left hand side (“empty” side) of the mat.
How do I turn on the anatomy labels within the virtual environment?
Within the interactive 3D mode, on the right hand side tabs, click options and toggle the labels on.
How can I switch between the different skin tones when viewing the anatomy?
Within the interactive 3D mode, on the right hand side tabs, click options and toggle between light and dark.
